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Our flagship support product SupportSuite is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface. Key features of SupportSuite include: * Clean and intuitive AJAX based interface * Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications * Reliable live chat seamlessly through a client's web browser * ViewShare to share a desktop view with a client via their web browser * Integrated VoIP (SIP) functionality * Robust SLA management, work schedules and escalation pathways * Teamworking features for creating and sharing events, tasks and contacts * Detailed reports and analysis * Synchronization with Microsoft® Outlook® * Integrate and synchronize with a Windows Mobile® device |
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http://rapidshare.com/files/95744381/Kayako-SuppotSuit__RAW_.rar.html |
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http://www.megaupload.com/?d=A1U806V0 |
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